Ordering
Ordering is very easy, you can order online 24 hours a day, 365 days a year using our secure server. Just add your selected product(s) to the basket and proceed through the checkout.
If you need help choosing your ideal laptop, you can either use our easy to use laptop chooser which can be found at the top of the home page, or if know which laptop you are after, you can search for the model number/stock code/manufacturers part number by using the search box which can be found at the top right hand side of every page
If you need any further assistance, or are having any difficulty ordering, please contact our friendly and knowledgeable sales team on 0121 20 200 40.
Payment
We accept most credit/debit cards such as MasterCard, Visa, Visa Debit, Maestro, and Solo. For more details please call our sales team on 0121 20 200 40.
Order Issues
For protection for you and us your order is processed through our fraud detection software, therefore you may be notified by SMS or e-mail with status updates. These will be:
Await Payment Status
Your card issuer (bank/credit/card company) have declined payment on your recent order. This is usually due to security checks being carried out on the transaction. Please contact your card issuer to resolve this issue, and then login to your account and then click on your orders, go into your order and click the pay outstanding button, and re-enter your payment details.
Security Stop Status
This is usually caused by a number of various factors. This will also stop your order from being shipped, Please contact our sales team as soon as possible to get the issue rectified. Please note, all orders with Await Payment or Security Stop statuses are automatically deleted and/or refunded if necessary within 72hours of placing your order. To prevent this from happening, please contact us within 72hours of receiving notification of an issue with your order.
Duplicate Invoices
If you would like a duplicate copy of one, or all of your invoices, you can now download them as a PDF document directly from our website. In order to do this, you would need to login to your online account on our website, and then go to the "My Account" section. From the account page, you would need to click the "My Invoices" button which will show you a list of available invoices that you can select to view and download. Please note, in order to open the PDF documents, you would need to download Adobe Reader which is free of